James Shafstall Agency, LLC is your local American Family Insurance office conveniently located at 409 W Main St in Washburn. Insurance is complicated, and yet so important – so don’t try to navigate all the options by yourself. You have local expertise to help you get the right coverages for your needs. Stop in or call anytime – our business hours are from 9:00 am to 5:00 pm Monday through Friday. Our customers enjoy 24/7 service through our local agency and American Family’s customer service lines.